Pearl has been part of the Visy team since 2015, holding a range of roles across logistics and customer service. In her current role, she leads the Customer Service Team for Visy Global Logistics Singapore, delivering complex logistics solutions for customers across the region.
“I oversee daily operations, ensure high service standards and manage customer relationships.”
After returning to work following several years caring for her children, Pearl was looking for more than just a job, she wanted a role that was meaningful and challenging.
“When the opportunity at Visy arose, I was drawn to the company’s strong values, dynamic work environment and focus on logistics excellence.”
“Joining Visy allowed me to apply my skills, grow professionally, and contribute to impactful projects while balancing my family commitments. I believe passion in our work is key, especially in a time-critical industry like logistics, where continuous monitoring and responsiveness are essential to ensure successful outcomes.”
Pearl finds satisfaction in delivering complex projects that make a real difference for customers.
“It’s rewarding to see our team’s efforts translate into operational excellence and positive customer outcomes.”
Pearl has managed logistics for many of our products, including paper, cardboard, glass, and beverage cans. She has supported customers through breakbulk shipments, managed large-volume and special equipment movements, implemented sea-air process improvements, and participated in system integration trial runs.
Technology also plays an important role in her team’s approach.
“By leveraging technology, we aim to reduce manual errors, streamline booking and documentation workflows, and improve customer experience.”
Pearl describes her team as collaborative, highly skilled, and focused on delivering outcomes.
“I enjoy mentoring team members, sharing knowledge and fostering a culture of accountability and excellence,” Pearl says.
“Together, we consistently deliver high-quality service while handling complex logistics challenges.”
For someone thinking of a career with Visy, Pearl says the opportunities for growth are significant.
“Visy is a place where dedication and proactive problem-solving are recognised. My advice would be to embrace learning opportunities, be adaptable and focus on delivering value to both customers and the team.”
